Current status
All systems operational
No active incidents are currently affecting Picardo customer access or service availability.
Services
| Service | Status | Description |
|---|---|---|
| Member dashboard | Operational | Secure access to lab results, health insights, and account settings. |
| Lab ordering and results | Operational | Lab ordering, result retrieval, and in-app result notifications. |
| AI health assistant | Operational | Chat, health summaries, and personalized explanations inside Picardo. |
| Transactional notifications | Operational | Email and SMS messages for account, order, and support workflows. |
Incident updates
We update this page when a material incident affects customer access, core application workflows, or customer-facing service availability.
For account-specific issues or suspected incidents that are not reflected here, contact support@picardo.health .
Recent incidents
No customer-impacting incidents are currently reported.